For retail & multi-location brands

A customer satisfaction survey, built and run for you — free of charge.

We design, host, and analyze your guest satisfaction survey at no cost. In exchange, your customers get an optional invitation to join our paid consumer research panel. Three-way value, zero invoice.

Request a survey for your brand→See an example survey
Your brand
Free survey + dashboard
Your customer
$500 sweepstakes entry
Accelerant
Panel recruits
a three-way value loop
$0
Cost to your brand
$500
Sweepstakes incentive
≈2 wks
From kickoff to first response
100%
Of data belongs to you
Trusted research partners
Guest Satisfaction is operated by the team behind Accelerant Research — a sampling of their clients.
FordLowe'sKrispy KremeLEGOCanonDoleAnheuser-BuschKendra ScottCrayolaFamily DollarMetLifeZelleLincoln FinancialLGElectroluxSunbrellaSnap FinanceCorpayPazeSystem PaversFordLowe'sKrispy KremeLEGOCanonDoleAnheuser-BuschKendra ScottCrayolaFamily DollarMetLifeZelleLincoln FinancialLGElectroluxSunbrellaSnap FinanceCorpayPazeSystem Pavers
How it works

Four steps. We do three of them.

A turnkey research operation. You provide a list of distribution channels; we provide everything else.

STEP 01

We build your survey

Our research team designs a digital satisfaction survey tailored to your brand — covering service, pricing, sentiment, and the specifics you care about. Live in roughly two weeks.

STEP 02

Your customers respond

Distribute via receipts, QR codes, email, or signage. Every completed survey earns the respondent an entry in our $500 sweepstakes — a real incentive, no upsell.

STEP 03

We invite — gently — to our panel

After submitting, respondents see one optional invitation to join Accelerant's paid online research panel. Most pass. Some join. Either way, your data stays yours.

STEP 04

You watch the data come in

Your private dashboard updates continuously: scores, themes, comments, and trends across locations. Export anytime, slice by store, customize period over period.

The dashboard

A live read on every guest interaction.

Your private workspace updates in real time. Filter by location, segment, time period. Read every comment. Export to anything.

  • Overall satisfaction score, trended weekly
  • Theme extraction from open-text responses
  • Per-location breakdowns with statistical confidence
  • Raw response export (CSV, XLSX) — anytime
  • Branded email digests for franchisees & GMs
guestsatisfaction.app / your-brand
Overall CSAT
4.6 / 5
+0.2 vs. prev.
Responses (30d)
2,184
+18% vs. prev.
NPS
61
+4 vs. prev.
Satisfaction trendLast 12 weeks
SepOctNovDec
Top themes
Friendly staff312
Fast service248
Clean store197
Long wait84
Price71
By location
Downtown Flagship4.7+0.2
Midtown4.5+0.1
Riverside4.6—
Westgate Mall4.2−0.3
Southside4.8+0.4
The experience

The real survey — click through every step.

This is the actual sample survey we host for clients, branded here for a fictional car wash. Same questions, same flow, same optional panel invitation your customers would see. Try it — it takes about a minute.

surveys.accelerantresearch.com/s3/9ab6ce4703dd
Fictional Car Wash
Accelerant Research Survey
0%

Thank you for agreeing to participate in today’s research study. Remember, we are not trying to sell you anything and we will keep your identity completely confidential, so please feel free to tell us all about your shopping experiences. Even if you feel negatively about something, please share it, because it’s your opinion and that is what is most important.

This survey is conducted in partnership with Accelerant Research. Once you have completed this survey you will receive an entry into our quarterly sweepstakes for $500. If you would like to view the survey sweepstakes rules, please click here.

⏱ This survey will take about 5 minutes to complete.

By registering for or participating in this research study, you agree to Accelerant Research’s Privacy Policy and Terms of Use.

A real, working sample — answers aren’t recorded. Use ⤢ to take it full screen.
The promise to your customers

We will never sell their email address. They will never receive spam. The panel invitation is opt-in. If they decline, we never contact them again. Your brand's reputation is protected by our reputation.

A good fit

Built for brands with customers walking in the door.

01Retail chains
02Restaurant & QSR groups
03Service businesses (salons, gyms, clinics)
04Franchise systems
05Hospitality & lodging operators
06Auto dealerships and service centers
Questions

The honest answers.

If you're skeptical of a 'free' service, you should be. Here's exactly how the model works.

Honestly, there isn't one for you. Our business is running a paid online research panel — major brands pay us to ask its members questions. To keep that panel high-quality, we need to be constantly recruiting good consumers. Your survey introduces us to exactly the kind of people we want. You get free research; we get qualified recruits.

No. The panel invitation appears once, after your survey is submitted. If they decline, we never contact them again. If they join, they hear from us about paid studies — not about your brand.

You do. Your survey responses are yours to export, share with your team, or take with you if we ever part ways. We use anonymized aggregate data internally to improve our panel; we never sell or share your customer responses with third parties.

About two weeks from kickoff call to your first response. We handle survey design, hosting, distribution materials (QR codes, receipt language, email templates), and dashboard provisioning.

We can complement or replace it. Some clients run us alongside their existing operational surveys; others move everything over. We're flexible — what we need is the audience, not exclusivity.

A simple letter of agreement covers the basics: data ownership, the panel invitation, and the term (usually 12 months, cancellable). No payment terms, because there's no payment.

Get started

Tell us about your brand. We'll do the rest.

A 20-minute kickoff call is all it takes. We'll send a proposed survey within a week, and your first responses within two.

  • No setup fees, ever
  • No long-term contract
  • Your data belongs to you
  • Backed by 15+ years of research operations

We respond personally. No automated funnels.